Resume Checker for Customer Support Specialists

"Helped customers" without a metric is the most common reason customer support resumes fail to rank. ATS filters at Freshteam, Keka, and Workday parse specifically for CSAT scores, ticket volumes, and SLA compliance language. Other high-frequency ATS failures: • No helpdesk tool named — "ticketing system" fails ATS; "Zendesk" or "Freshdesk" must be explicit • CSAT or NPS score absent — "maintained 4.8/5 CSAT" is expected and differentiating • No first-contact resolution rate — FCR % is a standard KPI filter in support JDs • SLA compliance not stated — specific SLA metrics separate top performers from generic applicants

Our AI checks your customer support resume for: • Helpdesk tools: Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Zoho Desk • Metrics: CSAT score, NPS, FCR (first-contact resolution rate), AHT (average handle time), SLA compliance % • Channels: live chat, email support, phone support, social media support, omnichannel • Skills: escalation management, de-escalation, knowledge base, ticket triage, troubleshooting • SaaS context: product support, technical support, customer onboarding, churn prevention • BPO context: queue management, shift adherence, quality score, VOC (Voice of Customer)

1. State CSAT score and ticket volume together — "4.9/5 CSAT across 130 daily Zendesk tickets" is a complete, high-impact line 2. Name the helpdesk platform explicitly — Zendesk, Freshdesk, or Intercom, not "ticketing tool" 3. Include FCR rate — "91% first-contact resolution rate" is a standard ATS keyword in support JDs 4. Add SLA compliance language — "100% SLA compliance across 6-month tenure" signals discipline 5. Specify support channels — email, chat, phone, and social media are scored separately 6. Quantify escalation handling — "resolved 85% of tier-2 escalations without engineering escalation" shows seniority

Customer support hiring in India spans BPO (voice process, non-voice, semi-voice), SaaS product support, and e-commerce customer experience roles. Each has distinct ATS keyword patterns. BPO roles filter for AHT, quality score, and shift adherence. SaaS support roles filter for product expertise, troubleshooting depth, and churn prevention contributions. E-commerce roles filter for returns management, order resolution, and tools like Zendesk + Shopify integration. Paste the job description to get role-specific analysis — our checker adapts to whichever type of support role you're targeting.